Sunday, April 29, 2012

Responsibility and Accountability on the Youth Soccer Field

 I am one of the coaches for my two sons' youth soccer teams--the kids on each team are 7, 8 and 9 year old energetic boys (plus one VERY talented 8 year old girl), so you can imagine what it might take to get their attention sometimes.

If you haven't been to a youth soccer game, the rules at this age usually require the parents to be on one side of the field and the coaches on the other side.  This allows the kids to focus their attention on one side, rather than trying to distinguish their coaches' voices from those of their parents.   At a game recently, the field was not set up in this way and both coaches and parents were on the same side.

The kids had complained for a long time about the parents and their yelling and instructions--to the point where none of them wanted to play in the position that was on the same side as the parents.   But I had never gained a full sense of it until I was on the same side as the parents.  I couldn't hear myself think....one child was running around back and forth totally confused as he was getting instructions from me in English and from another players' father in Spanish at the same time.

We lost this game 3-1, our second loss in a row.   We were competitive, but had a couple of lapses of concentration that resulted in goals for the other team...and that is how soccer is.   It punishes you for those little mistakes.

I came away from this game very frustrated, not so much because of the loss, but more because of my realization of what the kids had experienced every game with the parents...hearing the direction, the yelling, the groans at mistakes.  It was just too much.  

It is important before going any further to recognize that we have a very passionate parent base--they get their kids to practice 3-4 days a week, to games that are sometimes in San Francisco or as far away as a three hour drive, and give up whole weekends for tournaments.  And most of these families are not families of means--they are sacrificing time, energy and money so their children can pursue competitive soccer.  So clearly the parents care deeply about their children and want them to succeed.   But what I realized is that we needed to give them the space to perform.

As a result, I reached out to the parents both by email and personally at practice and told them that there we could not continue in this way and that our behavior (including that of the coaches, too) needed to change.   I assigned the two most vocal parents to serve as monitors and ensure that no one gave direction from the sideline.  I also pledged that as a coach, I would say very little, but that for this experiment to work, I needed their participation.  They conceded that it would be difficult, but that they were willing to try.

The following week in practice, we also had a situation come up...because of an unusual set of work commitments for my co-coach that particular week, he could not attend practice.  So it was basically me and a set of about 20-25 kids....not our ideal coaching ratio.    I still went about creating a practice plan as usual, but realized that the quality of practice was going to be dependent on the kids, and wanted them to understand that.

I shared this with all of the kids at the beginning of practice, and decided to also start and end each practice that week with a kind of pledge.   I would say these words, and ask them as a group to repeat after me:   "I, individually, and we collectively, are responsible and accountable for the quality of our practice."   Obviously not all of the kids understood every word, but they were clear on the sense of what they were saying.  For these practices to succeed, I needed their help.   I would say that for the week, practice went relatively well and the kids responded.  At the end of practice, I also began to have them evaluate the practice on a scale on 1-10, and tell me what they thought went well and where we needed to improve.   I reserved the opportunity to add my thoughts, but I found that, not surprisingly, they covered most everything themselves.

Following this week in practice and my talk with the parents, we had our first game since this new system was put into place.  Before the game, we recited our pledge but with a little variation :  "I, individually, and we, collectively, are responsible and accountable for our performance in today's game.   Not the referees, not the coaches, not the parents, and not even the other team."  One key element is the choice of the word "performance"--it is neutral of wins or losses, and about the quality of our effort and play.

 The parents held up their end of the agreement ( although it was difficult at times for them) and the difference in the experience was dramatic for everyone.  For the first time the kids took control of the game and were communicating with one another, telling each other where to go and taking leadership roles on the field.   What is also amazing is that when as a coach you say very little, it makes other coaches who are yelling and screaming almost seem like lunatics--as if you have ultimate confidence in your team, while the opposing coach feels like he needs to manage every movement their players make.  The experience was also great for me--I had become accustomed at the end of the game to feeling stressed, exhausted, and frustrated.  At the end of this game, I felt relaxed and energized, and I spent most of my time on sideline chatting with one of my assistant coaches.

Midway through the first half when one of our players was substituted out to take a break, I said to him "This game is a lot different, isn't it?"   He responded "Yes, I like it!" One of his parents was one of my chief offenders in past games, but was very disciplined about following our parent expectations in this game.

Please be clear--To do this, one needs to be prepared to accept the good with the bad--the other team scored one goal against us strictly because of a mistake that one of our players made.  Normally, I would have corrected it well in advance and probably prevented the goal.  However, after he had the experience of the mistake and the consequences, it was much easier to have a meaningful discussion with him about the importance of maintaining his position.

We also went through our self evaluations as a team both at half time as well as at the end of the game, and finished with our pledge just as we started the game.

I hope the rest of you can start this way rather than learning it through experience, but learning it  in the way I did was powerful and a lesson I will never forget.

Oh , and the final result?  We won 4-2....

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Wednesday, November 16, 2011

Coaching and facilitating others--talk less, matter more

Whether it is a youth soccer team or a group of people in a corporate seminar, I have always subscribed to the philosophy of "talk less, matter more"  Here is a great blog on this by Daniel Coyle who authored the Talent Code.    It truly captures that essence of our philosophy in the exercises we deliver and the emphasis on interactive exercises and peer learning, rather than the focus being on a trainer/facilitator.

http://thetalentcode.com/2011/11/08/a-word-of-coaching-advice-talk-less-matter-more/

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Tuning in to your most creative period

One way to truly leverage your creativity is to be tuned in to your own personal rhythm.   And it is not always static.  For me, I have noticed that my new period has become early in the morning, between 3am and 5am.   Sometimes if I am experiencing a particular block on a topic, I will purposely go to bed around 8:30 PM to increase the likelihood that I will get up early.    For me, in addition to the fact that everything is quiet at that time and I have no interruptions, I also find that I am probably a little more connected to my subconscious at that time since I am still somewhat in that zone between the awake state and the sleep state.   For myself, this has also changed over the years...in college, I definitely worked later into the night, so it is important to remain aware as to how your rhythms change.

By contrast, my wife much prefers the energy of working on something late into the night until it is complete.  Her creative process flows quite well as a function of her own self imposed deadlines.

Try to recognize when you are most creative, and when first getting started using creativity try to leverage your most natural periods in addition to other periods that you may want to focus on.

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Monday, November 7, 2011

FuturePerfect Leader--Adapting to rapid change

The FuturePerfect Leader is one who on a regular basis projects themselves ahead in order to adapt to rapid change.    To do so successfully requires a few key characteristics:

1)  Questioning--on a regular basis, are you asking yourself where you and your organization are, what your customer needs are.  Are you also asking variety of people--those who may be both inside and outside of your immediate network--to get their perspectives?

2)  Associating--For new disruptive, ideas to manifest themselves, we also need exposure to a variety of inputs.  Inputs can come from reading, hobbies that we may have, or other pursuits.   Do we expose ourselves to activities that put us out of our comfort zone, and force us to view the world in a different way?

3)  Innovation--once we have a new direction, do we make it into something tangible?   Not just thinking and creating for ourselves, but in a way that becomes usable for those around us?

4)  Risk taking--Are we prepared to put our new idea out for public consumption, whether the feedback is positive or negative?   Any leader who is projecting and innovating with a mindset toward the future needs this characteristic.


A futureperfect leader is constantly pushing to identify the next set of disruptive changes in their industry.

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Monday, June 20, 2011

Leveraging Human Potential

People use this term a lot...but what does it really mean?   I think there are basically two elements involved--one is having leaders or managers who have a desire and the skills to bring the most and the best out of their teams.  The other element is having a team that has the desire to grow and the willingness to experience the rights of passage involved in that growth.  There are times when I find myself in fear of growth--it involves revealing to people that I don't know everything, it will involve discomfort as I do something new, there will be mistakes, etc.   There is a lot of humility that is required for personal and professional growth.  As a result, leaders who are going to facilitate this growth must work the triangle of pushing their team mentally, helping their team grow the competencies necessary for growth, hold them accountable for their progress, and be there to support them when they run into inevitable challenges.   It is an exhilarating process, but one where all of these different elements should be kept in mind.

Danny

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Sunday, June 5, 2011

Teamwork--the benefits you don't usually consider

We all know of the accurate, yet well trodden benefits of teamwork--greater creativity, wider variety of perspectives, greater number of skills sets brought to a problem, etc.  These are obviously all very important, as well as quantifiable and measurable.   I thought I might take a moment to add a few from personal experience that are just as important, but not as commonly discussed:

1)   It is more fun--I know this is not true for everyone...I have very close friends who would be very happy if they could work in a cave with wifi, leaving for the occasional workout and a ray or two of sun.   But working with people is energizing for me....the process of building upon each other's work, giving and getting feedback, and coming out with something that I know is ultimately better is satisfying.

2)  You are not alone--being faced with a large challenge always seems much more daunting to me alone than when I am working with others who are equally committed.   Succeeding on my  own is great, but there is something much more satisfying for me about sharing that success with others, knowing that we truly all contributed.

3)  Getting to know each other in different ways--Each project brings a new set of challenges, and as I work with people over a period of time I start to see sides of them (and they of me) of which I was not aware.  They often have skills and experiences that weren't listed in their resume before they joined the organization, but that are often very valuable.

I have some other thoughts on teamwork that I will share in my next post.

Danny

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Friday, March 4, 2011

Small Acts of Inclusion Challenge

Take the Small Acts of Inclusion Challenge - Celebrate with us!
Small Acts of Inclusion Challenge
The Random Acts of Kindness Foundation dedicated the second week of February as the week to celebrate charity and inclusion. On their website they offer tips and stories that show how a little kindness goes a long way. We invite you to utilize their challenge this week and then we offer one of our own.

Innovations would like to propose a similar challenge to you. This will demonstrate how our Small Acts of Inclusion program utilizes a breakthrough method for achieving inclusion. The Small Acts of Inclusion program encompasses the true meaning behind Diversity and Inclusion and is driven by the charity and understanding that this program promotes.
The Small Acts of Inclusion Challenge:
·        Monday - Write a Thank You card to someone who has helped you in the past
·        Tuesday  - Have lunch with someone new
·        Wednesday  - Offer 15 minutes of help to someone in need
·        Thursday - Take treats to a department different than your own
·        Friday - Compliment someone on a job well done
·        Saturday - Ask someone to teach you the basics of a skill they do well or teach someone the basics of a useful skill you know well
·        Sunday - Spend 10 minutes just listening to someone without the need for reciprocation
The Small Acts of Inclusion Reward: At the end of the week you will have a few great stories to share. The greatest reward is the difference the challenge makes! However, to thank you for your participation Innovations will send you one free e-book of your choice

To receive your free e-book simply share your story through one of the following:
1.       Reply to this email or send a message to moreinfo@innovint.com
2.       Tweet your story on our twitter page at http://www.twitter.com/innovint or http://www.twitter.com/DiversityTweets
3.       Comment on our facebook page at http://www.facebook.com/innovint or add us as a friend and change your status to your story
4.       Comment on our blog at http://www.innovint.com/blog

Our staff will then contact you to inquire which book you'd like a free copy of.

Take Our Small Acts Course Online - The Virtual Learning Experience
Dr. Guillory has created an online version of this program which can be tailored to an organization's needs. Below you'll find links to our two Small Acts Virtual Learning Experiences. These are brief examples of what this program offers.
http://www.innovint.com/services/small-acts-of-inclusion.php

Good luck with the challenge, and please share with us all your results!
Danny

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Wednesday, January 12, 2011

Responsibility and Accountability for Parents and Children

A recent article in the Wall Street Journal entitled "Why Chinese Mothers are Superior" has generated a great deal of discussion on parenting philosophies.  These are always very personal to people, and are passionate topics since they deliver a message regarding our own approaches to life--what is a greater reflection of us, in our minds and in the minds of others, than our children whether it is true or not.

I found this article (and the reader comments on the article) fascinating since I found myself saying  sometimes "I wouldn't parent that way," but also thinking to myself temptingly "If I do more of what she did would I get the same results with my children?"

In all honesty, there are many ways in which I find what I do consistent with what she talked about (without some of the more dramatic moments).   The points that I like to take away from this article are:

1)  Excellence at anything requires hard work and dedication--whether I read it in this article, or in Malcolm Gladwell's "Outliers", or in the biography of someone who reached the top of their chosen field, without fail the best are the ones who spent more time, energy and effort than anyone else.   I help coach both of my son's soccer teams, and I often see parents who wonder why their children do not perform at the same level as other children, and I can always trace it back to the amount of time they spend playing, formally or informally.
2)  Responsibility and Accountability--I found the approach of the author of the article to be a little conflicted on this.  On the one hand, I appreciated the fact that she was honest with her children regarding their performance in different areas.  I was told by a friend once that John Wooden, the famous UCLA basketball coach, always coached from the middle, never praising too much and never criticizing too much, but pointing out what was done correctly and incorrectly and what needed to be improved.

And I have experienced first hand the challenging moments with two children who play piano and violin--there have been some days where I certainly did not know if they would continue.   But I believe that even at early ages children can take responsibility for their learning, even if they need a push periodically.   The life lessons of growing in music are sports are great--each week you face a new musical piece, a new skill to master in soccer practice, etc., and it is always difficult to begin with.   But with time and effort, you overcome it just as daughter did in the article.  Having them learn their role in achieving excellence, and that it does not come easy.   The question this article raised for me is whether my wife and I as parents, and my children, are willing to make the effort to achieve the excellence that they say they desire.  Even though they are young, I am a believe that they are capable of having these discussions earlier than most of us believe.

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Thursday, December 9, 2010

Key indicators for the state of your life–A Personal Dashboard

Recently I began to wonder what a dashboard for my life might look like, and what the key indicators would be. For me, the key categories that I came up with were work-life integration, professional development, personal growth, physical health and financial security. I imagined taking a snapshot of my life and seeing where I am on these categories at any given point. In addition, these categories could serve as a set of questions I would ask myself before any major (or for that matter minor decision) in my life. For example, how would a new project impact my life in these five areas? I am content with the projected consequences and outcomes? Also, do I have a long term goal for myself in these five areas, and can I actually begin to design my life in a way that makes it likely I would achieve them?

My plan is to evaluate myself in these areas once each month, and also in the process set some objectives for what I would like to achieve. If any of you already do something like this, or want to try this dashboard out for a few weeks, please share what you do and the results you have had. I would look forward to hearing about it.

Danny

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Wednesday, November 18, 2009

Diversity, Inclusion and Employee Engagement Part I

Diversity, inclusion, and employee engagement--what do all three of these initiatives have in common? People. More specifically, the extent to which the inherent differences people bring to the workplace are embraced in such a way that employees experience inclusion and full engagement in their work. Studies by the Gallup Management Journal indicate that only 29% of employees are actively engaged in their jobs.
Diversity is a an inclusive environment wherein differences—human, cultural, and systems—are leveraged as a competitive business advantage in order to:

• provide exceptional customer service
• ensure the physical, mental, and spiritual well-being of employees
• achieve exceptional workplace and business performance
• deliver the highest quality products and services
Inclusion is an environment where there is “equity of opportunity” for personal and organizational success, as well as pride in the organization.
Employee Engagement is a level of “employee commitment” to the organization that ultimately results in greater discretionary effort in his or her work—beyond the expected or compensated level of performance.
The Roles of Leadership/Management and Employees
All three of the initiatives cited above have two dimensions: The Role of Leadership/ Management and The Role of Employees.

1) The Role of Leadership/Management

• Create an environment of integrity and trust.
• Provide employees with career and growth opportunities.
• Establish an environment where employees take pride in the organization
and communicate that pride to others.
• Provide opportunities for personal and professional development.
• Establish quality interpersonal relationships, communication, and
problem resolution.
• Create an environment for work-life quality, balance, and integration.

2) The Role of Employees

• Request, ensure, and design engaging work that is personally
satisfying.
• Ensure that your work is aligned with the organization’s or business
unit’s goals and objectives.
• Assume a natural leadership role among peers as greater delegation
occurs (Leadership is the ability to influence others).
• Design a career development plan inclusive of the experiences and
learning you will require.
• Establish quality interpersonal relationships, communication, and
collaboration among your peers.
• Define and create a plan for work-life quality and balance.

The role of leadership/management is to proactively provide an inclusive environment and management practices that support the development, learning, and well-being of employees. An inclusive environment is an organizational context where all employees experience being wanted, appreciated, and valued.

1. Wanted for their diverse membership as part of the organization.
2. Appreciated for the unique contribution they make in creating the culture of the organization.
3. Valued for the unique perspective they bring in terms of creativity, innovation, and high-performance.
It’s also an environment where an employee feels commitment and passion for their work, beyond the expected or compensated level of performance.

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Monday, September 14, 2009

Transformational Leaders and Leadership

In this time of economic uncertainty, having transformational leaders is crucial to the success of our organizations.
Leadership is the ability to influence the thinking, commitment, and behaviors of others.
Transformational leaders are able to:
  • Facilitate the proactive adaptation to change on the part of others;
  • Understand and manage the relationship between the human dimensions of work and exceptional performance;
  • Understand and manage a spectrum of people, competencies, and styles;
  • Understand that the external results one produces is a direct consequence of one’s inner motivation;
  • Have an in-depth understanding of one’s self.
Leadership/Management Support—A Personal Assessment
Instructions: Take five minutes to evaluate yourself in terms of your overall workplace performance in a leadership and/or managerial support role. Use a scale of 0 (lowest) to 10 (highest) for each statement with respect to employees under your supervision or those you work with.
  1. I am skillful at facilitating both the professional development and personal growth of employees I lead/supervise.
  2. I am comfortable working with people who have beliefs and values divergently different from my own.
  3. I ensure an environment where high performance is expected and achieved.
  4. I ensure, by measurement, a “worker-friendly” environment where employees experience work-life quality and balance.
  5. I proactively engage in personal and professional growth.
For the item where you feel as if you rank the lowest, find a colleague or friend outside of work that you trust to give you honest feedback on  two to three Small Acts of Inclusion® might be able to incorporate immediately that would have an impact.
Innovations recommends our course Leading During Turbulent Times—The FuturePerfect Leadership Model as the first step in implementing positive change in the workplace. For more information on transforming your organization please contact us.

If you liked this self-assessment, you might also like our free High Performance Leadership Self Test at www.innovint.com

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Tuesday, July 28, 2009

Ten Tips to becoming more personally empowered

With the release of our free online empowerment program only a couple weeks away, I thought I would provide some tips on becoming more personally empowered.

1. Assess your present level of personal empowerment. Honestly evaluate your present level of personal and professional mastery of your job by soliciting input from a broad spectrum of sources.
2. Assess the quality of your performance. Determine whether your performance falls below, meets, or exceeds expectations.
3. Assess your level of commitment. If your performance is below expectations and you are sufficiently skilled for your present job, seriously reexamine if you are committed to meeting the expectations of
your present job. If not, make plans for doing something else.
4. Determine the new skills you require. If you feel you are committed to meeting the expectations of your present job, write, in detail, the new personal and/or professional skills you require, based upon expanded
responsibility and accountability.
5. Acquire a mentor/coach to hold you accountable. Acquire a mentor or a coach to assist you and hold you accountable to your commitment, based upon the consistent results you produce.
6. Overcome your self-limitations. When you encounter a barrier, have your mentor facilitate you in overcoming it. Remember, it is ultimately your responsibility to take charge of overcoming your selflimiting
belief(s) by designing and performing challenging assignments.
7. Define a new challenging area of activity. If you meet or exceed your present job expectations, describe a project or an area of activity that you would enjoy which involves significantly expanded responsibility
in terms of the acquisition of new personal and/or professional skills.
8. Expect new learning opportunities to occur. Begin the project, utilizing and/or learning proven professional methods and knowledge. If difficulties or problems occur, apply steps 5) and 6) above.

I'll have more on Empowerment in the coming days.

Danny

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Monday, July 13, 2009

Talent Managent

Ever heard the phrase, “good help is so hard to find these days”? Any HR manager or executive is familiar with the daunting task of trying to find the perfect fit for their company. Today’s workforce is more demanding than ever and every employee must contribute to the overall success of any organization. In response to this, Dr. Guillory released a white paper this week entitled The Age of Human Potential—Talent Management. This paper is the first part in a two part series on the subject. Dr. Guillory describes talent management as, “an initiative designed to source, attract, recruit, develop, advance, and retain highly competent employees.” In his white paper he proves the cost per benefit ratio of each stage of employee recruitment and retention.
The stages are:

* Sourcing – establishing a system and criteria for identifying highly motivated, multicultural individuals for potential employment.

* Attracting – presenting a compelling case to potential recruits that are interested in your organization.

* Recruiting – the collective effort of an organization to show a potential employee that his or her future is best realized by their employment.

* Developing – providing the opportunity and support necessary to an employee for their continual expanding potential.

* Advancing – providing the opportunity for employees to attain higher positions of responsibility, as a result of mentoring, coaching, and visible opportunities, in proportion to performance.

* Retaining - the result of the proactive, professional development of an employee.

Business objectives have continued to evolve over the centuries as technology presents us with more efficient work tools and more challenging tasks. Dr. Guillory shows this progression over time and suggests that every organization develop a talent management support system that continuously monitors the efforts of employee well being.

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